Giving and Receiving Feedback
Feedback is the process of telling another individual how they are perceived. Providing and accepting feedback can improve a mentee’s performance and confidence, as well as enhance the mentor-mentee relationship.
Feedback Strategies for Mentors 1
Base it on positive observations:
- Discuss what the student is doing well.
- Focus on skills, attitudes and behaviors.
Identify areas of improvement:
- Give descriptions of deficiencies or inappropriate behaviors.
- Convey the information objectively and give specific examples.
Positive ending comments:
- Present suggestions for improvement.
- Discuss how improvement can be achieved.
- Review student’s strengths and what student can do differently.
Feedback Strategies for Mentees 2
- Expect feedback to enhance learning.
- Communicate goals and needs.
- Be accepting of suggestions.
- Avoid defensive responses; ask for clarification.
- See mistakes as an opportunity to improve.
- Learn to elicit feedback to enhance learning.
Additional Information and CME Credit:
Southern New Hampshire Area Health Education Center’s Preceptor Training Module on Feedback