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PCCAMP - Primary Care Career Advisement and Counseling Program

Giving and Receiving Feedback

Feedback is the process of telling another individual how they are perceived. Providing and accepting feedback can improve a mentee’s performance and confidence, as well as enhance the mentor-mentee relationship.

Giving and Receiving Feedback for Mentors

Feedback Strategies for Mentors 1

Base it on positive observations:

  • discuss what the student is doing well;
  • focus on skills, attitudes and behaviors.

Identify areas of improvement:

  • give descriptions of deficiencies or inappropriate behaviors;
  • convey the information objectively and give specific examples.

Positive ending comments:

  • present suggestions for improvement;
  • discuss how improvement can be achieved;
  • review student’s strengths and what student can do differently.

Feedback Strategies for Mentees 2

  • Expect feedback to enhance learning.
  • Communicate goals and needs.
  • Be accepting of suggestions.
  • Avoid defensive responses; ask for clarification.
  • See mistakes as an opportunity to improve.
  • Learn to elicit feedback to enhance learning.

Additional Information and CME Credit:
Southern New Hampshire Area Health Education Center’s Preceptor Training Module on Feedback at http://www.snhahec.org/feedback.cfm.


Primary Care Career Advising and Mentoring Program
263 Farmington Avenue, Farmington, CT 06030
Phone: 860-679-7969
Email:


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